HOW SHOULD I STORE AND RETAIN THE QUALITY OF MY DISHWASHER CAPSULES?
Our Fairy dishwasher packs are designed to easily seal and keep out moisture. As with any household cleaning product, store your dishwasher capsules in a secure location, away from small children and pets. Keep capsules in their original container with the label intact.HOW MUCH PRODUCT SHOULD I USE TO CLEAN MY DISHES?
We recommend consulting the usage labels on the back label of our products. However, there are times it may be necessary to use more or less depending on your home’s water hardness. Or try Fairy Platinum dishwasher capsules, which provide the perfect premeasured dose in one easy capsule.MY DISHWASHER MANUAL SAYS TO FILL BOTH CUPS WITH DETERGENT? DO I NEED TO USE TWO CAPSULES?
No. You only need one capsule per load because the formula is concentrated. It’s designed to offer a convenient, easy way to wash your dishes with no pre-measuring. During the prewash cycle, your dishes will not get a dosing of the dishwasher capsule, but the concentrated power released in the wash cycle will compensate.CAN I USE WASHING-UP LIQUID IN MY DISHWASHER MACHINE?
Dishwasher capsules aren’t the same thing as regular washing-up liquid. It’s been specially formulated for use in dishwashers to be low-suds. Regular washing-up liquid can create too many suds for automatic dishwashers, which can damage your machine and the surfaces around it. Dishwasher capsules also have ingredients that loosen stuck-on food particles and greasy residues without leaving water spots behind—plus ingredients that help protect your dishes from the long-term effects of heat and water over many cycles.HOW DO I USE A FAIRY DISHWASHER CAPSULE?
Capsules are easy to use because they require no pre-measuring.WHY DO I HAVE UNDISSOLVED CAPSULES IN THE DISPENSER?
Fairy Platinum dishwasher capsules are powerful enough to clean an entire load of dishes with up to 48-hour stuck-on food—with no prewash needed. To use, just place one capsule in the detergent chamber, close the dispenser door, and run your dishwasher as you normally would. Here are more tips:
Do not unwrap or puncture the pouch. Fairy dishwasher capsules dissolve quickly
Handle with dry hands only. Wet hands can cause capsules to stick together.
Completely reseal the Fairy bag after each use to prevent humidity or household dirt from entering.
No need to pre-rinse with Fairy Platinum capsules. They power away 24-hour, stuck-on food to give you the shine you expect from Fairy.
Causes:HOW OR WHEN SHOULD I USE A RINSE AID?
Undissolved capsules can be caused by low water temperature, improper storage of capsules, or old capsules; or your dishwasher’s capsule chamber being blocked by an obstruction like a large or overhanging utensil or dish. Before adding the capsule, check to make sure the chamber isn’t wet, as this can cause sticking. Also consider trying Fairy Platinum capsules. They are designed to dissolve quickly right from the start of a wash cycle.
Load the Fairy dishwaser capsule just prior to starting your dishwasher cycle.
Be sure the water temperature is no lower than 50ºC. Run the faucet closest to the dishwasher to clear water lines of cooler water before starting your dishwasher.
Check loading pattern to be sure the dispenser chamber and spray arms are not blocked by large items, handles, etc.
Run the dishwasher when other household demands for water are low (high demand includes bathing or laundering). This ensures sufficient water pressure. Check dishwasher usage instructions for additional tips on checking proper water fill pressure.
Always store detergent in a cool, dry place and use within a few months of purchase.
Check to see that your dishwasher’s spray arms are able to rotate freely.
Check that holes (nozzles) in the spray arms are not clogged or impaired.
Perform a second wash with no items in the dishwasher and no capsule to remove any un-dissolved detergent.
Spots and film on your glassware can be a frustrating sight as well as wet dishes. Luckily, all Fairy dishwasher products are formulated with built-in rinse aid action. And if you want additional protection, there’s Fairy Rinse Aid. Just add it to your dishwasher’s rinse-aid dispenser and it’s automatically released into the rinse cycle. Fairy Rinse Aid helps to rinse away tiny food particles and residues that can cause spots on dishes and allows water to sheet off dishes to provide better drying. Refill your rinse aid dispenser monthly for best performance.