You're now leaving a P&G site.
We recommend you review their privacy policy as policies may differ from P&G Privacy Policy.
Any personal information you provide on their Web Site will be managed in accordance with their privacy policy.
Home > FAQ's
Why do I have un-dissolved detergent and dishwasher soap residue in the dispenser?
How much product should I use to clean my dishes?
How do I use an action pac product?
For your dishwasher, using hot water contributes to a quicker dishwashing experience, helping to break down food particles. When hand washing dishes, you can wash your dishes in hot or cold water, as our products our formulated to perform in a variety of water temperatures. To help save energy, try this dishwashing tip and wash your dishes in cold water. You’ll find you get a great clean, with less energy used. See more energy-saving tips Sustainability
Our dish products are designed to work effectively in multiple water hardnesses. Our dishwasher pacs are formulated with water softeners to help fight hard water deposits on your dishes and as always are the perfect dose.
When hand washing dishes, keep in mind that water hardness plays a role in the amount of detergent you’ll need to use to get the best clean. Generally, soft water requires less product while hard water requires more. Start with any usage recommendations on the product package. Next, check with your local water utility service to find out the hardness rating for water in your area and adjust accordingly.
Yes. A good rule of thumb is to leave out wood, iron, china, crystal, silver and aluminium. Fairy Original is a great choice for those items that should be hand washed, as these items can be permanently discoloured or damaged in the dishwasher. Follow the manufacturer’s recommendation on what is dishwasher safe. See more do’s and don’ts for dishwashing tips.
Using a rinse aid is designed to help ensure dishes dry properly in your dishwasher. Fairy Rinse Aid is specifically formulated to give you outstanding spot and film protection along with amazing shine. Our rinse aid helps to rinse away food particles and residues that can cause spots while washing dishes.
Load the dishwasher so that all items are properly tilted for good drainage. Avoid nesting of dishes and silverware by staggering shapes and sizes and placing utensil handles both upward and down. If available, use the "heat dry" option.
Learn how P&G is Future Friendly:
Our long-term corporate vision is to achieve 100% renewable or recycled material in our products and packaging, zero waste going to landfills and conservation of resources in designing our products. To help realise this vision, we are developing products that rinse faster, clean better in cold water to save energy, and use less packaging through more product concentration. For our packaging, we are investing in improving our recycling rates to help reduce waste.
Procter & Gamble has always been concerned about protecting and caring for the environment. As a company, it strives to meet the most stringent quality standards and regulations though production processes that do not pollute the environment. For more information, learn how P&G is Future Friendly.
Why do I have un-dissolved detergent and dishwasher soap residue in the dispenser?
Causes:
Un-dissolved detergent can be caused by using slow dissolving detergents in too cool or a short wash. Undissolved detergent can also be caused when washing dishes if the water spray is not effectively flushing the dispenser or by detergent that is being blocked from opening fully due to inappropriate loading.
Prevention:
*You can prevent un-dissolved detergent by checking the spray arms to ensure it rotates freely and is not prevented from rotating freely during the wash due to inappropriate loading.
*Check holes on arm are not blocked
*Ensure nothing blocks the dispenser during the wash
*Perform a second wash with no items in the dishwasher and no detergent to remove any un-dissolved detergent
For best results, your hand dishwashing liquid should be stored at room temperature. Store these products in a cool, dry place and avoid extreme temperatures. Our action pac tubs and pouches are designed to easily seal and keep out moisture.
Like all household cleaning products, store your dishwasher detergent in a secure location and out of reach of small children and pets. Keep detergent in its original container with the label intact.
How much product should I use to clean my dishes?
We recommend starting with the usage labels on the back label of some of our products. However, there are times it may be necessary to use more or less depending on your water hardness. See What Should I Do if I Have Hard Water. Otherwise, try Fairy Platinum actionpacs automatic dishwashing detergent, which provide the perfect dose in an easy pac, no unwrapping needed! Just place in the dishwasher and go! For your handwashing needs, try Fairy Platinum, the dishwashing liquid with excellent grease cleaning power that has the power of an overnight soak in just 5 minutes.
We recommend storing your products in a cool, dry place for optimal shelf life. Generally the normal shelf life for hand dish products is one year.
Although we've heard of some creative home cleaning solutions, we do not recommend using hand dishwashing liquid or other cleaning products as substitute or additive for clothes detergent. All other types of detergents or soaps produce too many suds for the water action to clean your clothes. Too many suds may also cause a washing machine to overflow, which can be damaging to the machine and the surface around it.
Dishwasher detergents are very specialised for use in the dishwasher. One of its most important features is low-suds. Dish detergent also helps give water the properties it needs to loosen stuck-on food particles and greasy residues without leaving water spots behind. Too much foam from hand dish detergent can weaken the washing action and cause dishwasher to overflow, which can be damaging to the dishwasher and the surface around it.
Our dish detergent packages are recyclable in most areas.
Our ADW bottles are made of HDPE. Our ADW cartons are made of carton board and contain 90% recycled pulp.
HDW bottles are made of both PET and HDPE. Both are recyclable in the US.
The caps (HDW and ADW) are made of polypropylene which generally have limited recycle streams in the US.
Check your local recycling facility to make sure the packaging is recyclable near you.
Spots and film on your glassware from washing dishes can be a frustrating sight. Fairy Rinse Aid can be easily added to your dishwasher in the indicated rinse aid dispenser on the front door of your machine, and it will be automatically released in the rinse cycle! Our rinse aid helps to rinse away food particles and residues that can cause spots on dishes.
In addition, our automatic dishwashing products are formulated to include rinse aid action to help protect dishes from spots and film. For a brilliant shine, add a Fairy Rinse Aid for amazing spot and film protection.
How do I use an action pac product?
Action pacs are easy to use because they require no pre-measuring.
Just use one concentrated pouch for each load of dishes. To use one, place it in the closable dispenser cup and secure the lid on the closed cup. Here are more tips:
• Do not unwrap or puncture pouch – they will dissolve quickly on their own during pre-wash
• Handle with dry hands only
• Place pouch into main dispenser cup and close immediately
• Reseal bag / tub after each use
No need to pre-rinse if you use our Fairy Platinum actionpacs, because they power away 24 hour stuck-on food, to give you the shine you expect from Fairy.
My dishwasher manual says to fill both cups with detergent? Do I need to use two action pacs?
Actually, you only need one actionpac because the formula is concentrated. It’s designed to offer a convenient, easy way to dose detergent with no pre-measuring. With an actionpac, the pre-wash cycle will not get a dosing of detergent, but the concentrated power in the tablets that's released in the wash cycle will compensate.
The safety of the perfume, along with all of the other materials in all our dish soap, has been thoroughly assessed. If you have specific questions, please contact Customer Service on 08003285901 (UK) or 1800 535 640
The product can cause serious irritation upon prolonged contact. In case of contact with eyes, rinse immediately and thoroughly with plenty of water for several minutes. If symptoms persist, seek medical advice.
If you accidentally swallow dish liquid, immediately drink water to dilute the product. Do not induce vomiting. If symptoms persist, seek medical advice.
Fairy® is a registered trademark of Procter & Gamble. All copy and claims valid only in the UK
Need a hand to make washing up easier?
“LIKE” US TO GET TIPS
Check Out All of Our Tradition-Inspiring Recipes.
VIEW RECIPES
Watch our Latest Commercials
SEE MORE COMMERCIALS
